Privacy Policy

FOOD BANK CITY — PRIVACY POLICY Effective Date: Upon platform use Last Updated: July 2026 Food Bank City ("we," "us," or "our"), a platform operated by Reprospace LLC, is committed to protecting the privacy of the individuals, families, volunteers, donors, and member food banks who use our services. This Privacy Policy explains what information we collect, how we use it, and the choices you have. 1. INFORMATION WE COLLECT 1.1 Information you provide directly. When you register for services, request food assistance, volunteer, or donate, we may collect your name, contact details (address, phone, email), household information, demographic information, and any notes you choose to share with your food bank. 1.2 Information collected automatically. When you use the platform, we may collect basic technical information such as device type, browser, and general usage activity to keep the service secure and reliable. 2. HOW WE USE YOUR INFORMATION We use the information we collect to: - Provide food assistance and coordinate distributions; - Manage volunteer scheduling, training, and recognition; - Record and acknowledge donations; - Communicate with you by email, telephone, or transactional SMS messages regarding your food assistance, appointments, document signing, account verification, and other requested services; - Improve and safeguard the platform; and - Comply with legal, grant, and reporting obligations. 3. HOW WE SHARE YOUR INFORMATION We do not sell your personal information. We share information only as needed to operate the platform: - With the member food bank(s) that serve you; - With service providers who help us run the platform (for example, secure hosting and messaging), under confidentiality obligations; and - When required by law or to protect the rights and safety of our community. 3A. SMS Communications 3A.1 Transactional SMS Messages Food Bank City may send transactional SMS (text) messages on behalf of participating food banks to facilitate food assistance services. These messages may include secure links to complete required forms, appointment reminders, account notifications, verification requests, and other service-related communications. Food Bank City does not use this messaging program to send promotional or marketing messages. 3A.2 SMS Consent SMS messages are sent only after an individual voluntarily provides a mobile telephone number and consents to receive transactional text messages. Consent to receive SMS messages is not a condition of receiving food assistance or other services. 3A.3 Use of Mobile Information Mobile telephone numbers are used solely for providing requested transactional communications and for supporting services requested by the individual. 3A.4 No Sharing of SMS Consent Mobile information will not be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties except service providers who assist in delivering the requested messaging services on our behalf. 3A.5 Opting Out Recipients may opt out of SMS communications at any time by replying STOP, END, CANCEL, QUIT, or UNSUBSCRIBE. After opting out, no additional SMS messages will be sent unless the individual provides new consent. 3A.6 Help Recipients may reply HELP for assistance or contact us at: Email: [email protected] 4. DATA RETENTION We retain personal information for as long as necessary to provide services and to meet legal, grant, and reporting requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it. 5. DATA SECURITY We use reasonable administrative, technical, and physical safeguards to protect your information. No system is completely secure, but we work to keep your data safe and to promptly address any issues. 6. YOUR CHOICES You may request to review, update, or correct your personal information by contacting your local food bank. You may also ask questions about how your information is used. 7. CHILDREN'S PRIVACY Household records may include information about minors provided by a parent or guardian for the purpose of receiving food assistance. We handle this information with the same care described in this policy. 8. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time. The "Last Updated" date above reflects the most recent revision. Continued use of the platform after changes take effect constitutes acceptance of the updated policy. 9. CONTACT US If you have questions about this Privacy Policy or your information, please contact your local food bank, or reach us through the support options available on the platform: Food Bank City Platform Email: [email protected] Website: https://foodbank.city