Privacy Policy

FOOD BANK CITY — PRIVACY POLICY Effective Date: Upon platform use Last Updated: July 14, 2026 Food Bank City ("we," "us," or "our"), a platform operated by Reprospace LLC, is committed to protecting the privacy of the individuals, families, volunteers, donors, and member food banks who use our services. This Privacy Policy explains what information we collect, how we use it, and the choices you have. 1. INFORMATION WE COLLECT 1.1 Information you provide directly. When you register for services, request food assistance, volunteer, or donate, we may collect your name, contact details (address, phone, email), household information, demographic information, and any notes you choose to share with your food bank. 1.2 Information collected automatically. When you use the platform, we may collect basic technical information such as device type, browser, and general usage activity to keep the service secure and reliable. 2. HOW WE USE YOUR INFORMATION We use the information we collect to: - Provide food assistance and coordinate distributions; - Manage volunteer scheduling, training, and recognition; - Record and acknowledge donations; - Communicate with you by email, telephone, or transactional SMS messages regarding your food assistance, appointments, document signing, account verification, and other requested services; - Improve and safeguard the platform; and - Comply with legal, grant, and reporting obligations. 3. HOW WE SHARE YOUR INFORMATION We do not sell personal information. We may disclose personal information only as reasonably necessary: - To the participating food bank or food banks providing services to you; - To service providers that operate the platform, host information, process requested communications, or provide technical support; - To comply with applicable laws, legal processes, grant requirements, or reporting obligations; and - To protect the rights, security, and safety of individuals, participating organizations, Food Bank City, or the public. Service providers may use information only to perform services on our behalf and may not use it for their own marketing or promotional purposes. Mobile telephone numbers, SMS opt-in information, and messaging consent are not shared, sold, rented, transferred, or otherwise provided to third parties or affiliates for marketing or promotional purposes. 3A. SMS AND MOBILE MESSAGING PRIVACY 3A.1 Types of Messages Food Bank City and participating food banks may send transactional SMS text messages concerning food assistance registration, appointments, food pickup information, account notifications, requested documents, electronic signatures, volunteer activities, verification requests, and other requested services. The SMS program is not used for third-party advertising, affiliate marketing, lead generation, or unrelated promotional messages. 3A.2 Consent to Receive SMS Messages SMS messages are sent only after an individual voluntarily provides a mobile telephone number and affirmatively agrees to receive text messages. Consent to receive SMS messages is optional and is not a condition of receiving food assistance, volunteering, donating, registering for an account, or receiving any other service. 3A.3 Message Frequency and Charges Message frequency varies depending on the services requested and the individual’s interactions with the participating food bank. Message and data rates may apply, depending on the individual’s mobile telephone plan. 3A.4 No Sharing of Mobile Information or Messaging Consent Food Bank City does not share, sell, rent, transfer, or otherwise provide mobile telephone numbers, SMS opt-in information, or messaging consent to any third parties or affiliates for marketing or promotional purposes. Mobile information and messaging consent will not be used by third parties or affiliates for their own marketing, promotional, lead-generation, or advertising purposes. All categories of information sharing described elsewhere in this Privacy Policy exclude mobile telephone numbers, SMS opt-in data, and messaging consent when the purpose is marketing or promotional activity. Limited information may be processed by telecommunications carriers and service providers solely as necessary to deliver and operate the requested messaging service. These providers are not authorized to use mobile information or messaging consent for their own marketing or promotional purposes. 3A.5 Opting Out Recipients may opt out of SMS communications at any time by replying STOP. Recipients may also use supported opt-out words such as END, CANCEL, QUIT, or UNSUBSCRIBE. After an opt-out request is processed, the recipient may receive one final confirmation message. No additional SMS messages will be sent unless the individual later provides new consent. 3A.6 Help and Support Recipients may reply HELP for assistance. Additional assistance is available by contacting: Email: [email protected] Website: https://foodbank.city 3A.7 SMS Data Retention Food Bank City may retain records of SMS consent, opt-out requests, message delivery, consent dates, telephone numbers, and the consent language presented. These records are maintained as necessary to operate the messaging service, document compliance, resolve disputes, and satisfy legal or regulatory obligations. 4. DATA RETENTION We retain personal information for as long as necessary to provide services and to meet legal, grant, and reporting requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it. 5. DATA SECURITY We use reasonable administrative, technical, and physical safeguards to protect your information. No system is completely secure, but we work to keep your data safe and to promptly address any issues. 6. YOUR CHOICES You may request to review, update, or correct your personal information by contacting your local food bank. You may also ask questions about how your information is used. 7. CHILDREN'S PRIVACY Household records may include information about minors provided by a parent or guardian for the purpose of receiving food assistance. We handle this information with the same care described in this policy. 8. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time. The "Last Updated" date above reflects the most recent revision. Continued use of the platform after changes take effect constitutes acceptance of the updated policy. 9. CONTACT US If you have questions about this Privacy Policy or your information, please contact your local food bank, or reach us through the support options available on the platform: Food Bank City Platform Email: [email protected] Website: https://foodbank.city