Terms & Policies

It is the policy of Food Bank City and its member food banks that persons shall not be discriminated against (in employment or service) because of race, creed, color, national origin, sex, honorably discharged veteran or military status, sexual orientation, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability is recognized as and declared to be a civil right.

There are no jurisdictional guidelines — you can shop at any Foodbank on our platform no matter what city you live in.

Our member food banks do their best to carefully check all donated food for quality and date labeling before it reaches you. Because much of the food is donated, we also encourage you to take a quick look at your items when you receive them to be sure they meet your needs. If you happen to receive something that is past its labeled date, please feel free to discard it and let your food bank know — they appreciate your help in keeping the program safe and responsive for everyone. In accordance with the Bill Emerson Good Samaritan Food Donation Act, member food banks are not liable for food distributed beyond labeled dates as part of order fulfillment.

Food Bank City member organizations provide food and essential supplies to support individuals and families across communities. All items distributed are intended for personal or household use only and may not be resold. We appreciate your cooperation in helping ensure these resources remain available to those who need them most.

Because there may be a short time between when your order is placed and when it is packed, some requested items may become unavailable. When this happens, the food bank team will reach out by phone, text, or email to offer substitution options and ask for your preference. Thank you for your flexibility as we work to serve our community with care and fairness.

Purpose of SMS Messages Food Bank City may facilitate the delivery of transactional text (SMS) messages on behalf of participating food banks. These messages are used solely to support food bank operations and may include: - Secure links to review and electronically sign Client Information forms. - Appointment reminders. - Verification requests. - Notifications regarding client services. - Other operational communications requested by the client. Food Bank City does not send promotional or marketing text messages under this messaging program. Consent to Receive SMS Messages A participating food bank will send SMS messages only to individuals who have voluntarily provided their mobile phone number and consented to receive transactional text messages. Consent may be obtained during in-person registration, online registration, or other documented client enrollment processes. Providing consent to receive SMS messages is not a condition of receiving food assistance or other services. Message Frequency Message frequency varies based on a client's interactions with the participating food bank. Most clients will receive only occasional transactional messages when action is required. Message and Data Rates Message and data rates may apply according to the recipient's mobile carrier plan. Opt-Out Recipients may opt out of receiving SMS messages at any time by replying with any of the following keywords: STOP, STOPALL, END, CANCEL, QUIT, UNSUBSCRIBE, OPTOUT, or REVOKE After opting out, recipients will receive a final confirmation message confirming their subscription. Re-Enrollment Recipients who previously opted out may resume receiving SMS messages by replying: START or by providing new consent through a participating food bank. Help Recipients may reply: HELP or INFO to receive assistance. For additional support, please contact: Email: [email protected] or visit: https://foodbank.city Privacy Mobile phone numbers and SMS consent information are used solely for providing requested transactional communications. SMS consent is never sold, rented, shared, or disclosed to third parties for their marketing purposes. For more information regarding how personal information is collected and used, please refer to our Privacy Policy.